Specifications include, but are not limited to: UND seeks a solution with the following required and desired features and functionality: Live proctoring for exams with a ratio of no more than 6 students per proctor. Ability for the instructor to drop in and monitor the student during a live exam. Ability for automated proctoring service, where student audio/video and device screen are captured and recorded and later reviewed by a professional proctor. Ability to proctor a variety of assessments, including multiple-choice, essay, and exams requiring students to draw/write equations (math and engineering). The solution must allow access to external third-party homework software websites via Blackboard (McGraw Hill, ALEKS, etc.) An accessible platform with ADA Compliance – VPAT, HECVAT, etc. must be provided. Ability for students to schedule an appointment to take a live proctored exam 24/7 with options to take the exam on very short notice (within 24 hours). Must have the scalability to proctor large enrollment exams over a short period of time (100 students over 2-3 days) with flexibility for shorter windows for smaller course sizes. Wait time for live proctors – is less than 15 minutes. Incident reports of technical issues and potential breaches of exam integrity with evidence (including a full video of the exam with flags to view specific times that incidents occurred) available to the instructor/institution within 24 hours. Flags on incident/integrity reports with AI flags reviewed by a human proctor. Ability for admin and faculty to review recordings (screen and video) with flags. Multi-factor authentication (picture ID, identification quiz, etc.). Blackboard SaaS shared system with node hierarchy integration for faculty/staff. LTI integration must work in both Blackboard Original and Blackboard Ultra course experiences. SSO integration for student and faculty accounts. Admin access and dashboard for management of user accounts, scheduled exams, user/exam history, incident reports and other issues. Live 24/7 support including customer service and technical support (chat, phone, email) is available 24/7 to students, faculty, and staff with online help documentation. The solution must be compatible with a variety of systems (Mac, Windows, etc.) and avoid the requirement for a user to be an admin on the system for installing software. The student and instructor should only need minimal software/hardware (standard computer with webcam and headset) and should not require extreme changes to standard computer setup/browser settings to use the system/software. Platform stability and minimal demands on end-user technical resources (RAM, Bandwidth) - connection loss, etc. Protection of user and organizational data including FERPA, HIPPA, encryption, and SSL. PCI/DSS compliance.
