Specifications include, but are not limited to: Assessment of Existing Governance Models and Communications Standards and deliverables Contractor will conduct an assessment of governance models and all public safety communications standards currently implemented in each existing dispatch center. a) technical and operational standards and protocols that ensure an interoperable and resilient system that incorporates computer-aided dispatch systems and land mobile radios. a.1 Standard used for assessment (Best Practice) a.2 Gap Analysis (Current State vs. Best Practices) a.3 Gap Closure Plan b) technology life-cycle standards to ensure system and database upgrades are timely, sufficiently financed, and properly managed. b.1 Standard used for assessment (Best Practice) b.2 Gap Analysis (Current State vs. Best Practices) b.3 Gap Closure Plan c) system and database security and cybersecurity compliance with standards. c.1 Standard used for assessment (Best Practice) c.2 Gap Analysis (Current State vs. Best Practices) c.3 Gap Closure Plan d) continuity of operations standards and best practices that encompass failover procedures and other system redundancies to ensure the continuous performance of mission-critical operations. d.1Vermont specific Business Continuity Plan d.2 Vermont Disaster Recovery Plan d.3 Gap Closure Plan with critical path activities to reach compliance. e) Document workforce training standards and other staffing best practices that support the retention and well-being of dispatch personnel. e.1 Standard used for assessment (Best Practice) e.2 Gap Analysis (Current State vs. Best Practices) e.3 Gap Closure Plan Assessment to be conducted vs. industry best practices and standards with the purpose of establishing a gap analysis and closure plan in a Plan of Action and Milestones (POAM) that identifies tasks needing to be accomplished. It details resources required to accomplish the elements of the plan, any milestones in meeting the tasks, Cost estimates and scheduled completion dates for the milestones.
