Specifications include, but are not limited to: The work to be performed under the specifications herein shall consist of furnishing all material, labor, supervision, tools, supplies, and any other items or expenses necessary to provide comprehensive full maintenance services and monitoring of every description, including, but not limited to, adjustments, replacement of parts, batteries, components, and testing. The vendor (or sub-contractors to be utilized by the selected vendor) shall be responsible for coordinating with manufacturers of equipment for proper interfacing, replacement parts, and maintenance required to have fully operational Systems in place for the term of this agreement. The vendor shall correct any faults that may be found in testing and inspections of equipment to bring the system into compliance. U. L. Listed - The central station shall be equipped and staffed to meet requirements as defined by Underwriters Laboratories, Inc., for these types of systems with all openings, closings, supervisory alarms, signals recorded, signals time stamped, and signals transmitted to and received in the central station for all detectable action. Individual access codes, which are valid at all authorized sites, shall be issued to each authorized County employee. New Castle County reserves the right to add, change, or delete authorized personnel throughout the life of the contract at no additional cost to New Castle County. The central station shall maintain a list of individuals to be notified in the event of an alarm or trouble as provided by the County. Vendor must notify the County immediately of an alarm. Unauthorized entry should generate an immediate phone call by vendor to 911. Vendor (or sub-contractors to be utilized by the selected vendor) shall respond within 24 hours and/or the following workday for repair/maintenance work. Vendor shall complete a maintenance service form for all service calls made to New Castle County. Forms shall be signed by the technician completing the service and e- mailed to william.suiter@newcastlede.gov. This must occur within two (2) business days. New Castle County reserves the right to add or delete locations as deemed necessary.
