Specifications include, but are not limited to: 1. Full-service maintenance shall include all necessary preventive maintenance, parts and labor in accordance with the manufacturer's specifications for the equipment involved. This shall be available 24 hours per day, 7 days per week with call back service. 2. Preventative maintenance shall be performed in accordance with the manufacturer's specifications for the equipment serviced. As part of the Bid Quotation reply section the Bidder shall provide a schedule of preventative maintenance for each elevator and escalator. The schedule shall list procedure and time interval. 3. Regular service work which does not interfere with elevator and escalator operation shall be performed during normal office working hours (8:00 a.m. to 4:30 p.m.). Emergency and after hours work shall be coordinated with facility managers listed for each location. i. Routine maintenance at New Castle Courthouse and Carvel Building is required to be done after hours. Bidders should quote price for these facilities at after hour’s rate. 4. It shall be the responsibility of the Contractor's service personnel to log in and out, where directed by the Agency representative, each time a visit is made to the site or either a routine or a demand service check. A service ticket indicating the work accomplished shall be left with the Agency representative after each visit. 5. The contractor shall provide the required maintenance to comply with any violations of rules and regulations of the governing agencies and recommendations of casualty companies on due notice from the Agency provided that such violation or recommendation did not exist prior to the date of this contract or after issuance by either party of a 30 day cancellation notice. The requirement of any new attachments or parts on the elevator and escalator in addition to those of the State of Delaware.
