Specifications include, but are not limited to: Bidders shall provide firm fixed pricing for each of the five years of the contract for all mandatory requirements for Telecommunications Relay Services (TRS) indicated in Section V, ‘Technical Requirements.’ Bidders may also provide alternate pricing options which may include a price per minute arrangement and/or a Monthly Recurring Charge (MRC) for their services. Unsolicited feature(s)/services(s) shall be included on Attachment 1.3 Price Quotation Sheet and shall not be included in the per minute pricing on Attachments 1.1 and 1.2. For session minutes purposes, a session minute begins from the moment when a communications assistant is ready to render assistance and/or ready to accept information to process a call to the TRS until both relay users disconnect. This definition includes general assistance, incomplete calls (busy, no answer, or wrong number) that do not reach the intended party and includes call set-up and call wrap-up time. For conversation minutes purposes, a conversation minute begins when the communication assistant reaches the called party and concludes when one of the parties disconnects. The time period does not include general assistance, incomplete calls (busy, no answer, or wrong number) that do not reach the intended party and doe does not include call set-up and call wrap-up time.
