Specifications include, but are not limited to: It is essential for custodial services contractors to tailor their services to meet the specific requirements of each of the facilities. Clear communication between the contractor and the Facilities Manager is crucial to ensure that expectations are met and maintained. The selected Firm(s) should: • Be prepared to treat USNH with a high level of attentiveness, client service, and dedication • Offer competitive pricing and delivery of high-quality services • Provide reliable services with timely completion of cleaning tasks • Adhere to the agreed upon cleaning frequencies of each location • Be professional, well trained, and respectful and courteous with occupants of each location • Have the ability to adapt to changing needs and respond to special requests • Provide timely response to emergency cleanup situations • Communicate regular updates and prompt notification of any issues • Adherence to all relevant health and safety regulations; Overall goals of the RFP: • Develop a strategic partnership with Firm(s). • Achieve financial cost savings and market-competitive pricing. • Improve customer service levels. • Identify and implement efficiencies. • Establish performance standards for custodial cleaning • Identify the responsible party for supplying cleaning products, supplies, and equipment
