Specifications include, but are not limited to: Must be cloud based and hosted inside the United States. Please explain how you notify customers of new features or downtime for maintenance. Must be mobile friendly, If solution has a mobile app, please list it out. Asset Management. Ability to import assets and asset lifecycle data from current system (Eracent). LES desires the vendor to transfer the current inventory/lifecycle into the new platform (please quote price for this implementation). LES has approximately 5,000 assets (hardware / software) populated in Eracent. Ability to auto detect assets via an agent and passive scanner. Explain how the system handles duplicates. Ability to manually enter assets. Ability to track lifecycle for both hardware and software. Ability to add custom tags to denote asset owner or system owner. Ability to automatically send notification for software renewals. Ability to track licensing, provisioning, and cost. Ability to correlate vendor specific SKU’s to a common assets. (Example, different vendors have different SKU’s for the same asset). Ability to assign users to assets. Ability to alert on new asset. Ability to assign custom tags to assets (System names). Assets that are added without prior knowledge. (Compare scan vs lifecycle) Ability to use bar codes (or similar) to add physical non-network devices such as cameras or Wi-Fi Hotspots. Ability to reconcile discovered hardware and software data against lifecycle data. Ability to map dependencies between assets. Configuration Management (CMDB). Ability to detect authorized and unauthorized changes. Ability to add fidelity and context to Asset Management. Send automated alerts when unauthorized changes occur. Ability to create customer profile based on Security groups or roles. Incident Management. Ability to assign incidents to assets.
