Specifications include, but are not limited to: 1. A customized Delaware Recycles online store for compost bins, rain barrels and other environmental products or approved accessories that support listed items. Customers will be directed to that store exclusively to order these items under the DNREC Compost Bin and Rain Barrel program. 2. Fully engaged ordering that collects information from each customer including name, address, phone number, and email address. Vendor will provide an electronic report of information, sans payment info, to DNREC for each event to track and ensure orders. Credit card information should not be stored and only collected and processed by a 3rd party. 3. Access to after the sale educational materials including but not limited to videos, newsletters and other options, with a double opt-in/opt-out feature being utilized to manage any digital communication. 4. A record of all transactions will be provided to DNREC 48 hours after the order window closes. 5. Six (6) events, at predetermined locations and on predetermined dates will occur each year with three (3) in the Spring (April, May, June) and three (3) in the Fall (Sept, Oct, Nov). 6. Deliveries will be brought to the three (3) predetermined locations with a lift-gate vehicle, as DNREC does not have access to forklifts or loading zones at the locations. NOTE: This should be factored into the shipping costs for each location appropriately. 7. Orders will be cut off approximately one (1) week prior to the event date. It is expected that delivery will occur 1-2 business days prior to the event and DNREC staff will be on hand to assist in staging the items delivered at the location. 8. The vendor will be responsible for arranging, confirming and managing delivery so that all items ordered are delivered prior to the scheduled events. In the event that a delay is anticipated, the vendor must communicate the change to customers directly. 9. Vendor will provide on-site assistance to supplement DNREC staff to help distribute products on the day of the event(s). 10. Vendor has the choice to bring additional units on-site to sell during events, but this is not required by DNREC. Vendor(s) choosing to sell on site during the day of the event are expected to manage the process 100% and provide a detailed report of sales and premiums generated for DNREC as a result of these transactions. 11. After the event has ended, all undistributed materials will be left by the vendor and DNREC will manage coordinating with people that have not picked up their pre-purchased items. 12. The vendor is responsible for sending out a minimum of two (2) reminder e-mails to customers to pick up their items, in addition to a receipt/order confirmation email, at least one (1) week before the event and one (1) day prior to the event. 13. The vendor is responsible for providing marketing that DNREC can use on social media (e.g. Facebook, Twitter, etc.) as well as graphics which can be put into an email or other communications performed by DNREC to support the sale. 14. Vendor is responsible for handling sales support during the pre-sale period for each event. This should include ‘live’ support via phone, email or both. Additional support options presented by vendors will be considered. 15. Vendor should outline the process for DNREC with regard to warranty claims and issues including but not limited to how a customer gets a replacement and where does the merchandise need to be sent, etc.
