Specifications include, but are not limited to: The Agency of Digital Services (ADS), on behalf of the Agency of Human Services (AHS), and the Office of Child Support (OCS), hereinafter the “State” or “OCS” is seeking to establish contracts with one or more companies that can provide an OmniChannel Payment Platform for the Office of Child Support. OCS would like to expand, update, and modernize the current electronic payment options available to their paying customers, on a site that is both easy to use and easy to navigate (for their Payors and their staff), while also reducing operational costs. The scope of this RFP is limited to the electronic payment platform or ePayment Portal only and OCS will not consider information regarding the replacement of their State Disbursement Unit nor their banking and lockbox partners.
