Specifications include, but are not limited to: The Vendor shall be responsible for all services, facility configuration, development and implementation of fiber. The Vendor shall provide overall support and coordination, interfacing/integrating with State equipment, testing, and support. The Vendor shall not commence work until a conference is held with each agency, at which representatives of the Vendor and the State are present. The conference will be arranged by the requesting agency (State). Cooperation with Incumbent: The Vendor shall fully cooperate with incumbent and future Vendors for the replacement of services at the initiation and termination of contract to ensure service transfer with a minimum interruption of service. Interfacing with Other Vendors: During and after installation, Vendors shall contact alternate State Vendors to resolve problems if they occur. The State will mediate in the event of unresolved conflicts. Vendors shall attend any meetings called by the State to resolve such conflicts without additional charges being imposed on the State. Maintenance/Service Hours: Vendor shall repair support/ service restoration 24 hours per day, 7 days per week, 52 weeks per year. Reports shall be accepted via a toll free Vendor supplied number and e-mail reporting. Any call to the Vendor shall be returned within 15 minutes of initial request. Vendor shall pursue a solution to service issues within two (2) hours of request. Failure issues not resolved within four (4) hours of request shall become critical to the State, and require continued work to satisfy maintenance issues under Emergency Maintenance requirements. Vendor shall NOT limit daily work to eight (8) hours per day when addressing maintenance issues, requiring the Vendor to continue work beyond business hours until circuit connectivity is restored. Routine Maintenance Requirements: The Vendor shall provide routine maintenance for those services designated by the State as routine maintenance services. Such services shall include, but are not limited to broken cable lashing, unprotected riser, or any physical insulation or support structure not placing cable in immediate jeopardy. Any routine maintenance may be escalated to Emergency Maintenance at any time requested by the State. Installation Details: The Vendor shall provide information identifying installations in agreed upon state required table formats. Tables shall contain physical cable lay, aerial and underground pathways, terminating points, terminating equipment, cable manufacturer and part number, and any other information required to locate, troubleshoot or replace fiber. Details shall be provided within thirty (30) days of complete installation of cable Post Implementation Review: The State shall be allowed thirty (30) days after Vendor installation to review and accept complete installation to insure performance within the specification defined within this document.
