Specifications include, but are not limited to: 1. Communication Skills: Improving communication skills, including active listening, empathy, and clear articulation of information. This is particularly important when working with families and stakeholders. 2. Crisis Intervention: Providing tools and strategies for effective crisis intervention, helping staff remain calm, make informed decisions, and ensure the safety and well-being of children. 3. Application of Agency Practice Model: Ensuring that all actions and decisions align with the agency's mission, values, and best practices in line with the agency’s practice model. 4. Development of Adaptive Skills: Emphasis on critical thinking, decision-making under pressure, and handling complex and sensitive cases with empathy and professionalism. 5. Professional Development: Personalized coaching plans focusing on individual strengths and areas for improvement, including career advancement opportunities within the agency. 6. Self Care: Emphasize the importance of self-call, stress management, and resilience-building strategies to help staff cope with the challenges of their role. The coaching methodology would include: 1. Case Study Analysis: Review and discussion of real-life cases to enhance problem-solving skills and application of theoretical knowledge. 2. Assessment: Conduct individual assessments to understand the specific needs, strengths, and areas for improvement for each staff member. 3. One-on-One Sessions: Tailored coaching for individual staff members, addressing specific challenges and personal development goals. 4. Group Workshops: Interactive sessions focusing on common challenges and best practices, fostering a collaborative learning environment. These sessions would assist with how the individuals collaborate and identify any team-wide challenges that coaching can address. The desired outcomes of the coaching process would include: 1. Development Plans: Personalized development plans for each staff member, outlining specific actions, training, and support needed to achieve their goals. 2. Feedback and Reflection: Regular check-ins and assessments to discuss progress, challenges, and successes. 3. Enhanced Job Performance: Improved accuracy and precision in information gathering and decisionmaking, leading to better outcomes for children and families. 4. Increased Coping Mechanisms and Positive Work Attitudes: Better stress management and resilience in handling high-stress and crises, leading to a more motivated and engaged workforce, contributing to a positive organizational culture. 5. Improved Customer Satisfaction: Higher quality of service experienced by reporters, community members, and stakeholders, leading to increased trust and cooperation with the agency. 6. Strategic Alignment with Continuous Quality Improvement: By utilizing Continuous Quality Improvement principles within the coaching process, develop internal coaches to consistently enhance agency goals and ensure ongoing improvement of services provided to children and families. The Division of Child Protection would intend to utilize the coaching program, assessments, feedback, and development plans to assist in establishing a program to support continual learning within the team. This would include periodic refresher courses and updates on policy and practice.
