Specifications include, but are not limited to: • All administration, marketing, construction, and maintenance activities shall be performed in accordance with the applicable laws, DelDOT regulations, policy, and current construction specifications applicable to signing and work associated with sign installation, special provisions, sign standards, MUTCD, DelDOT Work Zone Safety requirements, and this document. • The Firm shall maintain an office and/or toll-free phone line for Delaware-based businesses. The office serving the Delaware program shall be sufficiently staffed and equipped to maintain all phases of the program for the life of the agreement. At a minimum this office shall be staffed eight hours per day, Monday through Friday. The office may be closed on official State holidays. The Firm must also provide a 24-hour emergency contact, location, and phone number to the Department. • The Firm shall conduct routine and emergency sign maintenance on all logo signs. Repairs shall be completed within 48 hours of receipt of report of need. All associated costs are the responsibility of the Firm. • The Firm must have the sign marketing effort completed within three months of award and the sign installation process underway within six months of award.
