Specifications include, but are not limited to: a. CUSTOMER SERVICE i. The contractor shall provide the name and phone number of the customer service representative who will be assigned to service the State of Nebraska’s accounts. ii. The State reserves the right to effect/request a change in the account representative assigned to this account if his/her performance is deemed consistently unsatisfactory. b. UPC CODES i. Contractor will be required to provide NDCS UPC codes for awarding items within ten (10) business days of contract award for all products awarded, if substituting or sending bonus size, vendor must submit a new UPC code. c. KOSHER/HALAL PRODUCTS i. All Kosher / Halal products that are delivered to the Department of Correctional Services must be labeled with industry standard certified kosher / halal symbol. d. CASE QUANTITY i. Provide quantity per case. If adjustments on case quantity have to be made, notification to State Purchasing and approval is needed prior to the change. e. WAREHOUSE INSPECTION i. Contractor’s warehouse(s) are subject to inspection as required by federal and/or state regulatory entities. Awarded vendors will maintain documentation of any such inspections, corrective plan of action, if warranted, and shall provide copies of such reports and/or documentation to State Purchasing Bureau upon request. f. INSPECTION OF GOODS i. If a simple inspection of the goods would reveal nonconformity, notice of nonconformity should be provided to the vendor as soon as reasonably practical, but not to exceed thirty (30) days from receipt of goods. This includes visual inspection of product to ensure packaging is not damaged, dented or compromised. g. PROMOTIONAL ITEMS i. Promotional items will not be accepted. Ten (10) days written notification of products that will contain promotional items must be submitted to DCS Purchasing – Attention: Canteen Buyer.
