Specifications include, but are not limited to: APPRAISAL: The successful vendor shall provide services for all appraisals at the vehicle’s location. The successful vendor shall complete an appraisal of the damaged vehicle by accessing all areas that may have damage including opening the hood, deck lid and doors, checking wheel wells, frame, suspension, glass, drive line and under carriage. The successful vendor shall submit to the agency an appraisal with itemization of parts, work and labor required with cost for each. All replacements must be original equipment manufacturer (OEM) unless otherwise approved by the State, all appraisals shall be written using the current prevailing labor rates in New Hampshire. The successful vendor will not perform any repairs or body work. Vendor shall provide pictures (electronic format) of damaged areas along with the detailed damage appraisal. SUPPLEMENTAL REPAIRS APPRAISAL: If the repair facility should request additional repairs not indicated in the original appraisal, the successful vendor shall re-inspect the vehicle and concur with the facility that the additional repairs are needed and shall submit a supplemental appraisal to the agency. The supplemental appraisal shall include an itemization of additional parts, work and labor required with cost for each. There shall be no additional charge for any reinspection. POST INSPECTION: The successful vendor shall follow up with an inspection of the vehicle to ensure the repairs were completed as specified for fit, quality and performance and that the vehicle is in pre-accident condition. The successful vendor will test drive the vehicle and check all electronic accessories, and pay attention to details such as making sure the doors, hood, and deck lid open and close smoothly and examine freshly painted areas for a good color match. Also, during the test drive, listen for any unusual noises and test the handling. After the test drive, notify the agency in writing that the vehicle has been accepted and approved.
