Specifications include, but are not limited to: a. Vendor shall supply all labor, tools, transportation, materials, equipment and permits as necessary and required to perform services as described herein. b. Vendor shall provide 24/7/365 Managed Endpoint Detection and Response (MEDR) Services. c. Vendor shall provide 24/7/365 Managed Identity Threat Detection and Response (ITDR) Services. d. Vendor shall provide expert security analysts to manage, monitor, respond to and remediate threats as part of the MEDR and ITDR services. e. Vendor shall provide a “Next-gen AV” (non-signature based) solution that includes effective prevention technologies with comprehensive visibility into the environment as an integral part of MEDR and ITDR services. f. Vendor shall use a “single agent” to enable all managed services. g. Vendor shall provide managed threat hunting services and teams as an integral part of MEDR and ITDR services. h. Vendor shall provide a consolidated “management portal” for local use as an integral part of the MDR and ITDR services. i. All services shall be delivered via a cloud-native environment. No hardware, additional software (other than the agent) or other equipment that requires additional power, space, or cooling at the eligible entities’ location shall be part of the solution/service. j. Vendor shall provide options for eligible entities to purchase EDR and ITDR services together or separately as desired. k. Vendor shall ensure opportunities to purchase services are available on a quarterly basis for a period of at least one year from the quarter of purchase. l. Vendor shall provide onboarding support to eligible entities for EDR and ITDR services.
