Specifications include, but are not limited to: Navigator Organizations are responsible for: Recruiting and assigning qualified personnel to be trained and certified as Navigators by Vermont Health Connect; Evaluating and managing performance of Navigators; Ensuring that Navigator staff have the appropriate technological skills and equipment to complete on-line applications through Vermont Health Connect; Obtaining a State of Vermont criminal conviction report on each Navigator and keeping on file. If the prospective Navigator has not resided in the state of Vermont for the past five consecutive years, then an FBI criminal background check is required; Ensuring that only certified Navigators or CACs working within the same organization are providing direct enrollment assistance; Leveraging connections with key target populations to boost Vermont Health Connect’s outreach efforts; Attending biweekly trainings (recorded or live), the annual Assister Program Conference and virtual meetings as requested by the Assister Team to engage in program planning, share lessons learned, collaborate on strategies to address shared challenges, and provide feedback to Vermont Health Connect; Managing grant funding and compensation of Navigators, if applicable; and Notifying VHC immediately if a Navigator terminates employment with Navigator organization. In addition, Navigator Organizations must: Demonstrate existing relationships, or ability to readily establish relationships, with Marketplace-eligible populations; Demonstrate familiarity with the Vermont health care system; Confirm there are no conflicts of interest; Provide a written plan to remain conflict of interest free Demonstrate ability to meet privacy and security standards; Be a registered business in Vermont; and Be able to maintain a physical presence in Vermont, so that face-to-face assistance can be provided to customers; and Demonstrate good standing with Vermont Tax Department (certified after selection).
