The Contractor will assist AR DHS in processing Medicaid applications, changes, and renewals and assisting with case processing. The Contractor will provide resources to supplement the AR DHS team across several work threads to address the backlog, increase throughput, evaluate issues, and identify areas for enhancement or automation. The Contractor will provide specialized resources to deliver data driven analysis and recommendations on workload, throughput, and work capacity. This includes, but is not limited to, analysis of case and task volume and assignments, worker resource (e.g., clerical, eligibility, supervisor) assignment and alignment, work capacity, and planned/actual throughput. The eligibility specialists will process tasks in all the specified Queues.
