Specifications include, but are not limited to: The desired program should: be available as a native mobile application as well as a browser-based application; be able to provide recognitions both publicly and privately; be able to support service awards, birthdays, customizable awards and wellness initiatives; tie into LES’ company values; support rich text, document attachments, emojis, and video content for recognitions and allow people to comment on recognitions; integrate with SuccessFactors; Other programs? not include markups to rewards and/or points/dollars used for rewards; refund unused rewards should an employee leave the company; allow users to connect to each other through common interest groups; allow dashboards and reports to be customized; be able to export information for use in other systems; provide a standardized satisfaction survey that can be programmed; allow for customized surveys; allow for automated incoming data from HRIS system; support SSO. Support and Implementation A complete outline of the service model used by your company to provide the necessary services for LES outlined in Section B. Also include the following: Describe a typical implementation process. What is the typical implementation time for the program? What is the typical setup time for the program? What training is offered for the program? What is your customer support structure? Do you provide a dedicated account manager? Do you designate one individual to be the key relationship manager for each of your clients? Do our employees have access to your support team at no cost? How do you measure effectiveness or ROI of the platform? Describe how the program supports peer-to-peer recognition. What controls are in place for peer-to-peer recognition? Explain in detail how your Rewards program functions, including taxation. Identify other companies similar to LES that currently use your product. Describe what the program does to ensure high levels of user participation. Does the program offer a way to incentivize higher participation for users? Does the program require LES to pay for reward points/dollars before they are given, or when they are redeemed? Utilization/Management Reporting Provide a sample of available reports. On-line Services Provide the electronic tools available to both LES and their employees. Suitability What do you bring to the table relative to your online program that makes you uniquely qualified as the best choice for LES’ employee engagement program.
