Specifications include, but are not limited to: Seamless administrative user interface with remote 24/7 access to gas monitoring data and fleet management functions. Including access to all program data via the internet from any web enabled PC or mobile device. Automated service program management that must limit required end user interactions to bump testing, calibration, returning and receiving equipment. Automated reporting capabilities that include scheduled downloads and remote printing capabilities for all instrument calibration, bump tests, gas exposure, history, and maintenance data. Automated emails alerts: Notifications (informational) – failed bump test, failed calibration Failed state – notification, required actions, return material authorization, acceptance, exchange. Centralized management of equipment fleet regardless of physical location. Including system management, program administration, instrument settings and optional features. Continuous internet monitoring of detectors and docking stations Support of major web browsers including, but not limited to, Microsoft Edge, Safari, Firefox, and Chrome. Secure, off-site, and unlimited storage of all instrument data Real time inventory status and equipment identification in-use Automated 1-for-1 exchange, full repair (including printed circuit boards) and/or replacement per program guidelines of instruments, docking stations and accessories requiring repair service or maintenance beyond routine field calibration included in the guaranteed contract price. Facilitate required maintenance services for equipment repairs outside of calibration and bump testing (e.g. belt clip, batteries, docking stations) as necessary. Supply of all instruments and related equipment necessary to perform gas detection functions, including routine maintenance, per the user application. Manufacturer ownership and maintenance of all instruments, docking station and accessory hardware. Ethernet compatible docking stations to perform automatic instrument calibration, testing, data capture and communication to host Cloud software. Communication between docking stations and instrument hardware Remote monitoring of calibration gas usage and automatic replenishment of calibration gas cylinders Automatic firmware upgrades of instruments and docking stations and hardware, on-site via internet Annual program performance index which benchmarks client gas detection performance against industry best practices and other similar industry subscribers. Live technical support from customer-oriented, knowledgeable staff Greater than 99% of Cloud software uptime and availability guarantee excluding planned maintenance of less than 2 hours per week. Installation and setup of all docking stations and instruments Program startup and annual on-site training provided for affected staff that covers equipment, docking stations, instruments, bump testing, calibration, and software. Four-year subscription agreement which guarantees monthly costs for the term Provide customer support process and hours of operation
