Specifications include, but are not limited to: The Office of Accessibility Resources and Services at the University of Central Arkansas is seeking a well-qualified vendor to provide remote transcription services for students who are deaf and hard of hearing. Services from the awarded vendor will include providing the proper equipment, transcription, and quality customer support. 2.1 General Requirements 1. Vendor must have experience in providing similar services involving institutions of higher learning. 2. Vendor must submit a description of the Vendor’s experience performing services similar in type and magnitude to the subject of this RFP. 3. Vendor must submit information detailing Vendor’s ability to perform the contract, including a firm resume, and a description of the resources available to Vendor to perform the contract. 4. Vendor should facilitate all communications between vendor, students, and the professors. 5. Platform should be compatible with smart phones, tablets, and Chromebooks. 6. The need for services will fluctuate throughout the year and may change due to COVID; as such, pricing plans provided must be based on usage. 7. Vendor will provide their Service Level Agreement listing within their proposal submission. 8. For web-based technology, provide documentation that describes the level of conformance to W3C Web Content Accessibility Guidelines, version 2.1 (WCAG 2.1) at www.w3.org/TR/WCAG21/. If your product does not fully conform to WCAG 2.1 AA, Proposer must document the nonconformance and should provide detailed information regarding the plans to achieve conformance, including but not limited to an intended timeline. 1. Classroom Remote Transcription and/or CART (Communication Access Real-Time Translation) services for up to 20 deaf and hard of hearing students, provided at varying times between 8:00 am and 10:00 pm, Central Time. Services are to be provided between Monday and Friday, with the option of Saturday for special events. 2. Equipment should be provided by the contractor. This is to include a wireless microphone and either a laptop or tablet capable of utilizing UCA’s wireless network. 3. The minimum session length is 1.5 hour. 4. Vendor will provide Student Training per semester on an as needed basis as well as Staff Training and Technical Support and real time troubleshooting services. 5. Vendor will provide an Information Technology Department consultation.
