To visit work sites of city contractors and their subcontractors at all tiers to communicate directly with contractors’ employees to check for compliance with the LWO; 2. To assist the Chief Administrative Officer to conduct periodic audits of payroll and leave records of covered employees; 3. In case of negative audit findings, to contact affected covered employers to seek voluntary compliance; 4. To refer credible complaints to the City Attorney’s Office within ten (10) days of receipt for potential enforcement action and to assist in enforcement actions; 5. To work with the Chief administrative Officer to: a. Inform and educate covered employees, as defined in the BCO §21-81(d), of all applicable provisions of the LWO; b. Maintain a telephonic and electronic system that shall be available at all reasonable times during normal business hours and shall accept messages outside of business hours to receive complaints of violations of the LWO; c. Establish a system to determine if the complaint alleges a violation of the LWO; and 6. To work with the City Attorney to: a. Review and recommend any changes to the educational materials, poster, or other written materials that inform and educate all covered employees, as defined in the Livable Wage Ordinance (LWO) §21-81 (d), of all applicable provisions of the LWO; b. Develop a schedule for the review and release of educational materials; c. Maintain regular communication with City department heads, directors, and/or project managers responsible for contracts subject to the LWO to ensure understanding of the ordinance and of when and where contract work is occurring