The State of Montana, State Procurement Division, on behalf of the Department of Public Health and Human Services, is issuing this Request for Proposal (RFP), to provide Electronic Benefit Transfer (EBT) Services for Montana’s Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF or Cash) program, and Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). Montana seeks a broad range of EBT services and functions to support the electronic delivery of health and human services benefits to eligible participants in Montana to include: benefit redemption/transaction processing, Reconciliation, Settlement, State and Federal reporting, POS terminal deployment and maintenance, Merchant management, Deployment of farmer equipment, (equipment that can process EBT transactions including but not limited to farmer and farmers’ market point of sale equipment), EBT card specifications, production and distribution, PIN establishment and maintenance, Customer service support (merchant, cardholder, Department), IVR services, Web portal, Hot site services, Production recovery support, Security and privacy, Audit services, Training (merchant), Training (farmer specific), Training (Department), Training (participant).
