Specifications include, but are not limited to: The purpose of the digitization project is to convert an estimated 4.2 million public documents from microfilm (dated 1976-2009) to a digital format that can be easily accessed online within minutes. Currently, the process to access these records requires the customer to locate the request form online, print, complete the form, and send to the division or submit it in-person. Once the division receives the request, a staff member locates the documents, creates a legible copy, and mails it or provides them in-person. These records are stored within the Public Service Building and have 50-60 years of life stored in a fluctuating environment. Our records are currently in the 49th year. Some images are deteriorating and make it difficult to provide clear documents to the customer. In years past, the division attempted to complete this project in-house, but was not able to accomplish the project due to the capacity of the staffing levels during that time. The digitizing project will allow us to provide on-demand access to over 4.2 million documents; eliminating the need to contact the division and enhance customer experience. Due to the volume of images, the Agency may need to approach this project as a phased approach.
