Specifications include, but are not limited to: • Pre-notification of appointments for staff and consistent scheduling frequency at the assigned service time • Technicians arrive in marked vehicles and in uniform • At each facility a log book is maintained which includes pest sighting sheets, labels and MSDS sheets. The log book is reviewed at the time of service by the technician who dates and initials every service visit • Technicians check in with the staff and review log book upon arrival. Technicians document at the time of service any pest activity, suggested improvements in sanitation practices, pest control materials used and services rendered. Verifiable service slips document log in/out times with signatures of staff. Conditions favoring pest infestations are noted as well as any additional comments by the technician. • When treatment is required, the least toxic products are selected for usage and treatment is limited to specific areas of pest activity • A cumulative record of all monthly services is mailed to the Director of Facilities • When appropriate, pest control company provides additional communication by phone/fax/mail to expedite additional authorizations, recommendations or corrective measures