This electronic Request for Information (eRFI) is being issued to solicit information from interested suppliers with respect to Grievance Management System for the Department of Juvenile Justice (hereinafter, ¿the State Entity¿) as further described in this eRFI. The State Entity will use the information generated by this eRFI in conjunction with other information available to the State Entity to determine the solution that it is in the best interests of the State Entity to fulfill this need. Department of Juvenile Justice is looking to provide an electronic system that supports the youth grievance process. System would support 25 facilities throughout the state of Georgia. This system would have the following capabilities: Youth directly file their grievance into the system Unique identifier for youth Tracking of grievance through the system Alerts/notification to user as to pending grievances, timelines, deficiencies, action taken, etc. Data compilation and reports (i.e.) Type of grievance, Timelines met/Compliance, # of grievances filed and by category Appeals Quality Assurance Reviews
