The contracted vendor will be required to perform the following services, including but not limited to: a. Facilities and Staffing Contractor shall: 1. Provide EAP services in Contractor’s offices or offices of County approved Providers. Service locations shall be mutually agreed upon, in writing, and approved by County Project Manager. Normal services shall be delivered within five days of a request by a participant. Emergency services will be available on a 24-hour-per-day, 7 day-per-week basis. Emergencies will be handled on an immediate basis. 2. Make accommodations for handicapped clients at Contractor or Provider service locations and any future service sites that may be required. 3. Maintain 24 hour, seven days a week access including holidays, to a toll free telephone number with live answer and immediate access to a clinician so that employees, dependents, and County supervisors have immediate access to EAP services when needed, particularly during crisis. Answering services or message machines are not acceptable. Any changes or additions to existing phone numbers during the term of the contract shall be submitted in writing to County 90 days prior to the proposed change and shall be added to existing literature, cards, or other information provided to the employees or agencies, at the Contractor’s cost. 4. Maintain a sufficient professional staff that meet all necessary qualifications and licenses required but not limited to California State and Federal law and regulations to provide the subject services in a timely manner, including a minimum of one professional interviewer with at least a Master’s Degree in Counseling, Psychology or Social Work and knowledge of community resources or any equivalent combination of education training and experience. Identify qualification of Contractor’s staff. Contractor should supply adequately trained personnel to accommodate the County’s multi-lingual population.
