Specifications include, but are not limited to: Repair Services – Contractor shall provide unlimited service during normal business hours. Normal business hours are Monday - Friday 8 a.m. to 5 p.m. excluding holidays as defined in the Response Section. The Contractor shall return all service calls made by the County within one (1) hour of notification. The Contractor must state a realistic and true time when they can schedule the work. If this proposed schedule is acceptable to the County representative, the Contractor shall book the job. The proposed schedule shall be honored within a half hour. 3.4.2. Emergency Services – The Contractor may be required to perform emergency repairs at times other than normal working hours. The Contractor should be able to be available on a twenty-four (24) hour basis for such emergency work. Contractor shall provide a flat hourly rate for emergency services outside of normal business hours to include all workmen and repairs. 3.4.3. Major Repairs – Before major non-emergency repairs are approved, Contractor shall provide the County with a written quotation, detailing parts, and labor charges within three (3) business days. Quotations shall be based on the bid prices for this invitation for bid. Major emergency repairs may be quoted verbally to expedite the job, but a written quotation of the same detailing parts and labor charges shall follow within three (3) business days. No work resulting in additional charges to the County over the original approved written quote shall be authorized without prior written approval from the County’s Department Supervisor requesting the services...