Specifications include, but are not limited to: The DCCA is seeking a solution that will enhance the department’s ability to efficiently leverage AI and other technologies to enhance service to our customers. This will be achieved through the configuration and implementation of an integrated Cloud CRM and AI capabilities to respond to and automate the current labor-intensive, mostly manual processes. The proposed solution should: • Improve accessibility and sharing of information among stakeholders • Provide real-time sharing and reporting • Increase customer experience when contacting DCCA • Ease the collection of content and reference information and artifacts • Provide the ability to better forecast and plan for anticipated high volume activities and events • Track the overall customer satisfaction
