Specifications include, but are not limited to: 1. Provide overall management, supervision, and administrative support of all activities performed by the SI, working in close collaboration with the State PM to coordinate project activities that involve State staff and ensure timely project completion. 2. Develop deliverables identified in the RFP. These will be reviewed and formally approved by DCCA representatives, through the agreed upon process that the SI must define in the Project Management Plan (PMP). The SI shall produce Deliverable Expectations Documents (DEDs) for each deliverable and submit to the State for review prior to commencing work on any deliverable. The SI shall complete these deliverables in accordance with the project schedule in a timely manner as agreed to in the final Contract. 3. Perform requirements gathering and analysis, identify process improvements (“As-Is” and “To-Be” process flows), and develop user interface designs. 4. Configure, test, and implement a CRM solution, using a hybrid Agile approach, to offer real-time workflows, task management, document management, billing, reporting, analytics, dashboard displays, Help Desk incident tracking, and secure data storage in a government FedRAMP authorized cloud platform. 5. Develop and implement real-time interfaces with existing systems (see Table 5).
