Specifications include, but are not limited to: 2.1.1 The Economic Services Division (ESD) and Department of Vermont Health Access (DVHA) are looking to procure a Customer Communication Management System (CCMS) to modernize its current Noticing Solution. Currently, ESD and DVHA Bulk and Manual Noticing Solutions are very old, mission critical applications. The current operational state of the ESD and DVHA noticing solutions create a significant business risk. The current operational state also does not allow the ADS to address a significant AHS enhancement backlog (including findings from Federal partners) to improve operational efficiencies and the citizen user experience. 2.1.2 In the recent past, the State issued an RFP for similar functionality, however the State has made a significant deviation from that Noticing procurement strategy. That previous documentation requested for vendors to develop a “translation service” to interpret the output from the State’s legacy Eligibility & Enrollment application (ACCESS) and integrate with the State’s Hyland Content Composer (HCC) notice generation application. This new RFP is the result of the State: 2.1.2.1 No longer mandating HCC, 2.1.2.2 Requiring bidders to propose, implement, and integrate with their recommended CCMS, 2.1.2.3 Removing the “translation service” workstream and moving the functionality that was requested in the “translation service” to the Integration Platform and CCMS components of this procurement, 2.1.2.4 Removal of the four “workstreams”, 2.1.2.5 Requiring a single vendor to bid on the entire scope of the requirements with their ability to use subcontractors if needed., 2.1.2.6 Allowing Bidders to offer requirements previously listed in a future phase in their initial offering if price and time does not adversely affect the State.