The SEBC desires to contract with an organization specializing in providing EAP programs for large municipalities and State governments or with similar experience in depth and scope of services in the private sector. The organization must have prior experience directly related to the services requested in this RFP and must be able to clearly demonstrate their ability to meet the general evaluation requirements in Section III.B. A general overview of the Scope of Services is as follows: • An EAP with, at minimum, the existing benefit levels as listed in the Scope of Services; • Excellent account management services; • Excellent customer service to members to include access to on-line resources and a robust network2 of service providers; • Consultative communications support with developing and executing on an action plan for driving meaningful incremental engagement in the EAP; • Ensure a competitive administrative cost; • If possible, provide program enhancements at no cost or a reasonable cost; and • Meet the performance targets to assess and monitor vendor's performance.
