Specifications include, but are not limited to: The SEBC desires to contract with an organization specializing in providing Supplemental Benefits. The organization must have prior experience directly related to the services requested in this RFP. The selected organization(s) shall be required to provide the following services, at a minimum: • offer state of the art administrative services for Supplemental Insurance; • provide excellent customer service to participants; • provide excellent account management services to the Statewide Benefits Office (SBO), including timely reporting and superior implementation support; • have a strong reputation and historical experience in the Supplemental Benefits market; • provide competitive financial terms; • provide performance guarantees; and • be responsive to changes in the program and requests of the SEBC and the SBO.
