Specifications include, but are not limited to: Notification of request for passenger assistance, number of passengers needing assistance and type of escort needed, time of flight, date of travel, and airline information included. Acceptance of assistance request. Confirmation from IAA that job was accepted. Outgoing passenger - Meet and greet passengers upon arrival at the airport, either at airline ticket counter or at Guest Services. Confirm G2 assistance, if needed (passenger should set this up), and await arrival. Assist passenger(s) through TSA security checkpoint, may also be assisted by TSA Cares (passenger should set this up). Take passengers to Sensory Room if requested and time permits. Lead passengers to the departure gate at least 45 minutes prior to take-off for timely pre-boarding. Speak with gate agent to ensure that pre-boarding is set-up for passengers to board early. Stay with passengers until they have boarded the aircraft. Notify AOC if emergency occurs (need Airport EMT/Fire Dept. Or Airport Police). Incoming passenger – Meet and greet passengers upon arrival at their gate. Assist passengers through the terminal to baggage claim, as needed. Assist passengers to car or ground transportation, as needed, or airport exit. Notify AOC if emergency occurs (need Airport EMT/Fire Dept. Or Airport Police). Staffing Requirements: 1-2 people as needed when IAA staff are not available. All personnel must be organized, patient, respectful, and able to handle high-stress situations. Must be trained by IAA badging office, which includes KultureCity sensory training. Operational Procedures: Must pass FAA required badging tests. 10-year background check and fingerprinting. Notify AOC if emergency occurs (need Airport EMT/Fire Dept. Or Airport Police) Performance Metrics: Punctual for all escorts. Meets needs of passengers that are being assisted.
