Specifications include, but are not limited to: 1. Remote Service Desk Support: o Primary resource for IT support services. o Handle support requests via designated tools. o Address computer problems, network outages, server issues, email problems, and more. o Employee onboarding and offboarding IT support. o Remote problem resolution and escalation. 1. Senior Engineering Support: o High-level support for complex IT issues and proactive IT consulting. o Develop and maintain an IT roadmap. o Handle service ticket escalations and offer onsite support. o Network management, vendor interactions, technical reviews, project support, and backup solutions. 2. Network and Infrastructure Management: o Monitor and maintain network infrastructure. o Server environment management including updates and patches. o Implement and maintain cybersecurity measures. o Provide disaster recovery planning and backup management. 3. IT Consulting and Strategy: o Develop long-term IT strategies aligned with city goals. o Provide technology improvement recommendations. o Assist in budgeting and planning for future IT investments.
