Specifications include, but are not limited to: - Provide tools to stream City Council meetings on multiple social media platforms and the ability to integrate the stream into CivicPlus software, which helps the City Clerk steer the direction of the meeting. - Improve recording (visual/audio) for stakeholders attending meetings and watching on other platforms; - Provide/install electronic displays within the chamber for professional presentations to stakeholders; integrate electronic voting capability, allowing voting from the council member devices to be shown on the in-chamber display. - Support o Support procedures: Include specific instructions for obtaining support, such as contacting a designated help desk or submitting a support ticket. o Point of contact: Identify primary and secondary contacts for various types of support, including names, roles, contact information, and preferred communication methods. o Escalation processes: Outline the steps for escalating issues that require additional attention, including whom to contact and under what circumstances. o Available support: Specify the standard operating hours during which support is available and whether after-hours support is offered. o After-hours support: Provide information on accessing support outside standard operating hours, including contact methods and expected response times. o On-premise IT troubleshooting guidance: Offer detailed instructions for troubleshooting common on-premise IT issues, such as connectivity problems, hardware malfunctions, or software errors. o Level of access for IT troubleshooting: Clarify the level of access granted to users or support personnel for troubleshooting IT issues, including any restrictions or permissions involved.