Specifications include, but are not limited to: Manage multiple department accounts: create and manage various individual accounts for order placement, billing and reporting purposes. 2.1.1.2. Products: provide a full range of products in order to meet the demands of all locations. 2.1.1.3. Customer Service: the ability to handle and respond multiple communications from accounts and resolve customer disputes within twenty-four (24) hours of receipt of email/phone/voicemail communication. 2.1.2. Key Personnel. The Contractor shall have in place capable key personnel trained and responsible for providing the following services: 2.1.2.1. ADC Contract Representative – knowledgeable on all aspects of the contract, will handle contract administration requests and resolve problems that may arise. (Main point of contact for the ADC Office of Procurement Services)...
