Vendor shall supply all labor, tools, transportation, materials, equipment and permits as necessary and required to perform services as described herein. 31.2. Make deliveries in accordance with the delivery days and timeframes set forth herein, except on holidays or at other times when the State is closed, including, but not limited to, inclement weather. All references to the time of day are Eastern Time (ET). 31.3. EMPTY CARTRIDGE RETURNS: 31.3.1. State of New Hampshire Agencies are required to recycle used and/or empty cartridges. The successful Vendor must provide the two following processes: 31.3.1.1. Cartridge Return Direct to Vendor/Manufacturer 31.3.1.2. An Agency/Customer will return empty cartridges directly to the successful Vendor or Manufacturer, using a prepaid mailer or label provided at the time of purchase or upon request to the vendor. If a credit is given for returned cartridges, it may be in the form of a discounted invoice or in the form of a credit. 31.3.1.3. Centralized Cartridge Return Program: Vendor agrees to accept 100% of returns. Agencies / Customers may at times send large quantities of empty cartridges to a State location. The cartridges are stored, unsorted, at the facility and picked up by the successful Vendor at regularly scheduled intervals. It is the responsibility of the Successful Vendor to collect all cartridges. 31.3.2. The State of New Hampshire shall negotiate the terms and conditions of a centralized cartridge return program with the successful Vendor. The Contractor shall make a specific plan with the State Recycling Administrator at the start of the contract and remain in communication for the established process throughout the life of the contract. 31.3.3. The State of New Hampshire shall reserve the right to solicit a separate competitive bid to choose a vendor for the cartridge recycling program.
