The City of Rockford is soliciting bids for providing a variety of IT services in support of approximately 1,200 employees, approximately 1,300 computing devices, 110 printers, and 706 VoIP phones at its facilities throughout Rockford, Illinois. These services include: Full-time onsite Account Manager to oversee day-to-day activities and services provided to the City. Hardware maintenance for desktops, laptops, workstations, and servers Printer hardware repair and consumable support Install, move, change, add, and uninstall services Help Desk services, including Dispatch, Level I and Level II services Email / eFAX Administration / Spam Filtering Enterprise Anti-virus / anti-malware administration Print Server and WebJetAdmin administration DNS / DHCP administration Active Directory Domain administration SharePoint administration NetMotion administration Help Desk / Asset Tracking System Administration Infor Hansen application development and administration Tyler Technologies Munis Financial System Administration Executime System Administration and time clock support GIS development, support, project management Business Analyst services Cisco Unified Communications Solutions, support, administration Enterprise Patch Management administration