Contractor must provide garments, laundering, alteration and repair service, and inventory management service. The Maintenance Department receives weekly service where soiled and damaged garments are removed, and laundered and repaired garments are returned. Garments shall be billed on a weekly basis. Contractor shall provide Automated tracking through the use of machine-readable identification tags. Bidder’s overall responsibilities shall include the following: 1. Supply approved uniforms and various shop items as needed to SAMTD locations in designated areas. 2. Immediately address tears and repairs to maintain SAMTD employees’ professional appearance. 3. Provide customer service that meet SAMTD’s expectations and collaborate effectively with designated SAMTD personnel. 4. Supply receipts/invoices to SAMTD designated personnel at time of delivery. 5. Supply SAMTD with a weekly statement stating how many items were picked up, delivered, repaired or ordered in that week. 6. Participate in quarterly reviews of contract with SAMTD. 7. Closely follow weekly schedule with on time delivers and full support on any emergency situations, after notification by SAMTD of such emergency. 8. Immediately address sensitive skin and sizing issues as they arise.
