Specifications include, but are not limited to: 28.4. Regular Maintenance & Monitoring 28.4.1. Maintenance pricing shall include labor, transportation, and all back-up batteries. All system batteries shall be replaced on an annual basis. Each system shall be inspected and tested twice (2) yearly. These inspections shall include the cleaning and adjusting of all system components, 50% sensor activation, and communication to central station verification. Said tests and inspections shall be conducted on weekdays outside of normal business hours (5:01 PM – 7:59 AM) in order to minimize inconvenience to inhabitants or as specified in the Offer Sheet. 28.4.2. The Vendor shall promptly report all deficiencies to the Agency Contact Person. Request to repair and/or replace parts shall be approved in advance by the Agency Contact Person prior to any actual work being performed by the Vendor. Parts and materials shall be invoiced not to exceed 10% above Vendor’s cost. The State reserves the right to request the Vendor supply the State with invoices from suppliers documenting the Vendor’s cost. 28.4.3. Alarm monitoring services shall consist of twenty-four (24) hour monitoring and dispatching services from an Underwriters Laboratories (“UL”) approved central station. The central station shall have been in business for a minimum of five (5) years and shall have passed a minimum of two (2) consecutive UL inspections. 28.4.4. The central station shall be staffed in accordance with UL requirements. The central station shall supervise opening and closing signals from burglar alarms, provide opening, and closing tracking, scheduled weekly reports and provide daily reports of any alarm signals consisting of time of alarm, name of person notified, and the cause of the alarm if known. Monitoring services shall include twentyfour (24) hour dialer test signals to each location. The central station shall comply with all current local and national codes. 28.4.5. The Vendor shall be responsible to program the communication equipment to ensure that the various digital signals are communicated and received properly at the central station. The central station shall be capable of issuing an unlimited number of passcodes within twenty-four (24) hours of the request and have the ability to delete security passcodes immediately upon request. 28.4.6. When it is required, the central station shall be capable of calling several State contact personnel when alarms occur. The Vendor shall work with each agency to establish a comprehensive call list that shall ensure a person-to-person alert. It is not acceptable to leave messages; specific individuals shall be contacted and provided a person-to-person alert. If for whatever reason the specific individuals cannot be reached after a significant effort, the Vendor shall provide a default number to call for all accounts.
