Specifications include, but are not limited to: Customers will be able to view the wait times at selected CSCs via website. Utilizing text (SMS), web, voice, or in-center kiosks, the Solution must be designed to place customers in a queue based on the type of transactions the customer is conducting. The Solution must allow administrators to configure notifications sent to customers (i.e. notification to the customer of his or her place in the queue and the estimated wait time for the requested service). The Solution must allow for modification of the landing page screen The Solution must allow the customer to request additional time or remove themselves from a queue. The Solution must provide a check-in feature on kiosks located at each CSC and needs to automatically send a ticket/number to a TM workstation without interaction from the TM. A kiosk is defined as a free-standing touchscreen device that may have a printer built in or as an accessory to the device and/or a printer capable of printing tickets for service. The check-in feature will place customers in a queue based on the service being requested. The Contractor must provide a separate quote for the ticket printers and kiosks for the queuing and appointment system, as well as a separate quote for electronic displays over CSC workstations. To be provided on Cost Worksheet Only. The Solution must provide Examiners with a browser-based view of the queues for all service options and allow Examiners to call the next ticket based on the order established according to business rules...
