Specifications include, but are not limited to: a. At no point during the call-taking shall the system introduce a delay in the call-handling sequence and/or the delivery of information to the CAD system or field responders. b. Shall include a complete set of case entry questions, triage questions, and pre-arrival instructions that are based on available evidence and meet applicable recognized law enforcement standards and shall be regularly reviewed and updated by a group of industry professionals in accordance with evolving standards of care. c. It shall be scalable, allowing prompt customization of case entry questions, triage questions, and pre-arrival to accommodate updated local operational modalities, directives, and input from the ECC’s organizational leaders and from local law enforcement agencies. i. The system should include this ability through either a software modification or internal agency policy. d. Shall provide scripted case entry. Case entry shall include questions for gathering vital information, including address, phone number, chief complaint, age, sex, consciousness, breathing, and number of patients. e. Shall include scripted triage questions for the patient's chief complaint. Triage questions shall include a complete set of questions specific to the chief complaint that enable the call-taker to retrieve sufficient information from the caller to determine the severity of the complaint. i. The system should include the ability to change the order of triage questions at the discretion of the agency through either a software modification or internal agency policy. ii. The system shall include a mechanism by which an automatic redirect occurs during call-taking when specific conditions are met to allow for the use of the proper criteria for the caller's specific situation (e.g., change from abdominal pain to chest pain if the caller indicates pain is in the patient's chest). f. System software shall display each question with answer choices in the interrogation sequence, prompt the call-taker for a response, assign a specific code based on the responses to each question, and sequentially display pre-arrival instructions. g. System software shall clearly identify and label all icons, buttons, and/or user entry prompts for the selection's name and purpose.