Specifications include, but are not limited to: a. Technical: 1) Are you part of a current government cooperative contract? 2) What is your implementation timeline (from signed contract to live site) – must be live no later than October 31, 2024? 3) Do you have ability to transfer/upload current customer data? 4) Are you hosted? (Cloud Based, SaaS) 5) Is there an app for smartphone users? 6) Does the software integrate with Epact? 7) For future upgrades, are they done automatically by the provider? 8) Does the software have analytics? 9) Are there developers on staff for feature requests? 10) Is there an ability to integrate SSO (Single Sign On)? 11) Does the software offer Multi-Factor Authentication? 12) How is Application Security handled? 13) How is storage handled? (where would CITY data be stored i.e. on-site or thirdparty? 14) How many users can be on the system? 15) Is the software PCI Security Standards Council Compliant? 16) Is it possible for municipalities to use existing credit card processes? CITY requires compatibility with Point and Pay and ability to export reports to BS&A Enterprise Software. 17) How is the product housed? Is it a database? 18) Is there a software client that CITY would have to load? 19) When is planned downtime for the application (SaaS); what is the maintenance window?
