Specifications include, but are not limited to: 1. Make a verbatim written record and retain notes and other records of each hearing in proper reproducible form for a minimum period of three (3) years; 2. Upon receipt of written request for transcript, prepare and deliver to FDAB, electronically, within 20 calendar days, one original (single-sided) copy of the transcript record of the hearing. If the Dismissal Case is appealed to the court, Agency will reach out and make a separate order for the transcripts in hard copy. 3. Ensure transcripts released for the Court of Appeals are prepared in accordance with all administrative rules of the Oregon Court of Appeals relating to transcript format. 4. If hearing is conducted online, Contractor will set up a Zoom conference call or other similar communications platform for each hearing and send/share the link for the call with the FDAB panel and legal team for all requested dates; 5. Hearings begin at 9:00 AM PDT or PST and usually last from 8 to 9 hours each day scheduled. 6. Be available from 8:30am-5:00pm on the specific dates requested by the Agency.