This RFP is for an operational assessment of programmatic performance of the SOQ unit. The proposed assessment objectives outlined below are intended to assist SOQ in ensuring responsive and effective application of regulatory requirements in service to the goals of consumer protection, provider compliance, transparency and complaint management. Using a Strengths, Weaknesses, Opportunities and Threats (SWOT) framework or similar, Proposals from interested Offerors should address the following project objectives: 1. Assess the effectiveness of SOQ’s infrastructure, including: a. Sufficiency of resources to conduct regulatory work per statute and administrative rule; identify gaps. b. Efficiency of structure and maximization of resources, including cross-unit work. c. Additional analyses as necessary to meet the objective as stated in #1. 2. Identify the core work of the SOQ unit and assess the effectiveness of how that work is carried out: a. Define core work of the unit using the current regulatory framework and sector best practices; identify gaps. b. Determine the extent of staff understanding of their roles; identify gaps. c. Assess consistence of practice in implementing rules and policies. d. Assess the degree of alignment between legislative mandates and current policy and practice. e. Review of Oregon Administrative Rules and SOQ policies and procedures for sufficiency and quality to reflect core work and guidance for SOQ staff. f. Additional analyses as necessary to meet the objective as stated in #2. Proposals should reflect deliverables and costs for both of the project objectives stated above. To ensure independence for the external assessment Offeror, the resulting contract from this RFP will be administered by the ODHS/OHA Chief Audit Executive in the Internal Audit and Consulting Unit.
