A. Trained and competent Service Technicians will be directly employed and supervised by the Contractor during the execution of the service agreement. B. The Service Technician must check in with the facilities management upon arrival at the facility. Upon arrival and departure all Contractor employees must complete the Maintenance Log maintained at the elevator location (see Attachment B). C. The Service Technician must complete the Callback Log (Attachment C) for all maintenance or service activities performed during execution of the service contract. The logbook shall indicate the name of person or persons, time of arrival, purpose of visit, i.e. callback, preventive maintenance, scheduled repair, supervisor’s inspection, etc., and a brief description of work accomplished, including car and/or group designation, elevator, time of departure and signature. Time tickets for billable work shall be provided after each visit prior to leaving the property. D. The Contractor must provide all labor, tools, instruments, lubricants, cleaning compounds, and other equipment as required during the execution of the service agreement during the Contractor’s standard house of service without any additional charges to the City. E. The Contractor must correct all mechanical, electrical, and structural deficiencies that occur as a result of normal wear and/or failure under general equipment usage during the execution of the service agreement without any additional charges to the City. F. The Contractor shall not be financially responsible for the cost of the labor and the material associated with the replacement of mechanical, electrical, and structural parts required as a direct result of vandalism, abuse, or misuse of the equipment. G. The Contractor shall generally not be financially responsible for the additional cost of premium time labor for service requested by the City outside of the Contactor’s standard house of service. However, the City may request service outside of the Contractor’s standard house of service without incurring additional charges if the need for the premium time labor arises as a direct result of the Contractor’s previous actions or a direct result of the Contractor failing to respond to the initial request for service in a timely manner.
