The purpose of this RFP is to select one or more qualified language assistance service vendors to provide NHED language assistance services with the goal of providing communication access to the state’s students and families with limited English proficiency on an “as-needed” basis. The following describes the scope of services and performance standards that selected vendors will be expected to meet. a) Flexible hours are required, depending on the request. In addition to providing service during normal business hours, some evening and weekend assignments may be required. Proposals should include a stated commitment to meeting on-demand requests. b) Services may be required anywhere within the State of New Hampshire. Proposals should indicate how the service provider will meet this expectation. c) All service providers hired by the vendor must be trained and certified according to professional and ethical standards and must be experienced in working with public officials, public organizations, program staff and students and families from a variety of cultures and backgrounds. Proposals should include a description of the in-house training and/or professional standards required of employees. d) Vendor must require criminal background checks of all service providers (i.e., regular employees of the vendor) and any subcontractors. Proposals should include a description of the internal process for meeting this standard.
