The nationally certified Vendor will be contracted by the Commission (the PUC reserves the right to extend contracted services to the administratively attached agency, the New Hampshire Site Evaluation Committee) to provide remote court reporting and transcription services, and will work at the direction of, and in consultation with the Commission. The Selected Vendor will be expected to work remotely on a broad range of tasks pertaining to court reporting and transcription. Among other things, the Vendor’s services will relate to the following categories (the PUC reserves the right to modify these categories once the contract is awarded): • Transcribe and produce a certified transcript from recordings (audio and or video) and when requested to attend live proceedings remotely and perform court reporting and transcription services. • Remotely report, and transcribe all scheduled proceedings as directed by the PUC and transcribe all recorded proceedings as directed by the PUC or shall provide independent licensed court reporters proficient in the skills of Computer Aided Transcription (CAT) to do the same remotely through subcontract. • Provide an electronic copy of the final transcript, in searchable PDF to the PUC by email, Vendor’s secure web portal, or NH State File Transfer Protocol (SFTP), as directed. • When needed, a confidential transcript will be produced in addition to a redacted transcript to the PUC. • Proofread transcripts for correct spelling of words. • Remotely transcribe recorded hearings in accordance with established formats. • Operate computerized stenographic captioning equipment to provide captions of live or prerecorded broadcasts. • For each final transcript produced by the Vendor, the Vendor shall certify the transcript is a true and accurate record of the recording. • The Vendor will attend hearings remotely and provide court reporting and transcription services as outlined in section II. SCOPE OF SERVICES AND DELIVERABLES when directed by the PUC. • During remote attendance of hearings, shall be authorized to administer oaths under New Hampshire law and swear in all witnesses at hearings. • During remote attendance of hearings, Correct cross-speaking/speaking over participants while attending hearings remotely. • During remote attendance of hearings, stop a hearing when participants are speaking too fast or are inaudible or unclear. • During remote attendance of hearings, respond to requests during hearings to read portions of the hearing already recorded. • During remote attendance of hearings, take hearing log notes, use verbatim methods, and equipment to capture, store, retrieve, and transcribe proceedings or other information. Familiarity with specific software(s) listed below, as well as other software(s) that enable listed capabilities, preferred (not required): • Adobe • Microsoft Office 365 • Electronic mail • Court reporting software’s • Cloud-based data access and File Transfer Protocol (FTP) sharing. Familiarity with public utilities industry workings and terminology (electric, natural gas, and water utilities) preferred, but not required.
