Attend a start-up meeting with the Department contact and procurement officer no less than four (4) weeks prior to the contract start date. Meeting will include a walk-through of each site location. Allow for up to 30 days to complete background checks and CJIS clearance of all employees. Assure that, once notified by the Department, fingerprinting of Contractor's employees is completed within seven days. Provide qualified and experienced personnel, capable of providing the services to be performed under this contract. The Contractor is not allowed to subcontract any portion of the work under this contract. Designate a single primary point of contact within the Contractor's organization for the Department to route all communications, quality reviews, corrective actions, and personnel requirements through. Be responsible for maintaining assigned buildings per schedule and scope of work so that their overall appearance demonstrates a high degree of cleanliness. Perform custodial services in an efficient, customer-friendly, and well-run manner to meet the needs of the Department. Provide dedicated staffing for each facility so that the same individual resources are assigned to the same building, floor, or special tasks. The Contractor shall make best efforts to limit the use of fill-in staff, even if the individuals are properly permitted and included in the Staffing and Operations Plan. Provide all necessary trained personnel, supervision, scheduling, equipment and tools. In addition, maintaining equipment and tools, cleaning chemicals, supplies, and other ancillary services required to perform the custodial services. Furnish all cleaners, disinfectants, wastebasket liners, disposable bags for sanitary disposal, screened deodorant bars for toilets and urinals, urinal cartridge kits, paper towels, and cloths. Always maintain sufficient inventory of all cleaning supplies to perform specified tasks. The Contractor's onsite point of contact (POC) for each location shall provide guidance. Notify onsite City of Phoenix personnel if any biohazardous materials are found and allow City staff to approve clean up or coordinate for proper processing. The Contractor will ensure that unless an "all clear" is given, contractor employees are required to clean restrooms associated with their gender identity. The Contractor will ensure contractor employees coordinate cleaning with on-site City Staff for areas requiring escorted access for cleaning. Respond to all emergency calls within a two (2) hour period. The Contractor shall be compensated at the hourly rate indicated in the pricing section if the Contractor's employee is called back to a facility after the completion of the daily cleaning tasks OR the required onsite shift is completed. An emergency call is a report of a condition/failure constituting an immediate danger to personnel or property. This includes, but is not limited to; flooding, plumbing problems that caused flooding, leaking ceilings/roofs, and broken water pipes. The Contractor shall respond immediately to all emergency calls and trouble calls, which may include notice of spills, or debris. For circumstances that interrupt or otherwise adversely impact property or occupant operations, the Contractor shall respond within thirty (30) minutes of notification and be on site within one hundred and twenty (120) minutes of notification, with the appropriate equipment, and remain on the job until the problem has been resolved or City representative gives permission to leave. The Contractor must have a telephone number to be contacted immediately anytime during a twenty-four (24) hour period. The Contractor's telephone number must be free of charge for City use. Provide and comply with the Staffing and Operations Plan proposed by the Contractor. Such plan shall be kept current and on file with Department.
