a. Repair Service will be on an “as needed” basis at the City’s request. b. The Contractor shall provide a written quotation for each job request. c. All repair quotations shall be based on the rates submitted on the Pricing Tab of the awarded Contractor’s Bid. d. Repairs that would require the purchase of equipment, replacement parts and materials shall require a written quotation and approval prior to acquiring such equipment, replacement parts and materials. Written quotations shall include all costs (parts, shipping/handling, labor, personnel, time, mileage, or other costs) associated with the provided services and shall be considered incidental and are to be included in the quoted price. e. The City reserves the right to seek additional quotes from other Contractors for repairs and the purchase of equipment, replacement parts and materials. f. The Contractor will be required to provide all equipment and tools necessary to perform the on-site service or repair. g. The Contractor will be required to provide a field service ticket on-site for all services to include troubleshooting and repairs. The service ticket shall include: 1. Date & Time of Service. 2. Name & Initials of Field Technician(s). 3. Location of door being serviced. 4. Door information to include model & serial number. 5. Detailed description of services. 6. Total hours of service(s) h. Service Call – Normal Business Hours: Contractor shall provide service within a twenty-four (24) hour response time. i. Service Call – Emergencies, and After Hours, Holidays and Weekends: Contractor shall provide service within a four (4) hour response time. j. Contractor will be required to follow all safety requirements, standards and guidelines set forth by the City of Wentzville and OSHA, and the technicians shall perform their duties in a manner that will prevent serious injury, death or property damage to them and others at the work site.
